Top Performing Organizations Develop Leaders at the Bottom

Leadership development strategies tend to focus on mid-level to senior leaders, often ignoring the higher-level leadership potential of the lowest level, highest impact first-time managers and frontline supervisors.
— By Dave Desouza

Calling an employee a frontline supervisor or manager connotes different things to people. The leader's title can imply inexperience, low-level responsibilities or lack of decision-making authority. The reality is much different. Frontline supervisors and early career managers are overseeing critical employee teams; dealing with millions of customers; allocating millions of dollars in organizational resources; and making daily decisions that impact productivity, brand image and ability to reach goals. If in doubt, consider the companies that had to frantically restore their reputation after a few careless online employee remarks or supervisors who delivered poor customer service.

Yet, leadership development...

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